This Privacy Policy explains how OnSet Shop Control collects, uses, and protects information when you visit our website or purchase our software.
1. Information We Collect
Website visitors: Our website uses Google Analytics and the Meta (Facebook) Pixel to understand site traffic and measure the performance of our marketing. These tools may use cookies and similar technologies and can log information such as your IP address, browser type, and pages visited. We do not use this information to identify you personally, and we do not sell it. See Section 4 below for details on these and other third-party services used on this website.
Customers (via Paddle): When you purchase software, Paddle.com processes your payment. Paddle collects your name, email address, and payment information to complete your transaction. OnSet Shop Control receives your name and email address from Paddle for order fulfillment and support purposes only.
Support emails: When you contact us by email, we retain your name, email address, and the content of your message to provide support and improve our product.
2. Your Shop Data Stays With You
OnSet Shop Control is a local application that runs entirely on your own computer or local network. The software does not transmit any data to OnSet Shop Control or any third party. Your setup sheet records, part photos, tool library data, and all shop documentation remain exclusively on your hardware. We have no access to your data.
3. How We Use Information
- To deliver your software purchase and license
- To send you your download link and receipt
- To respond to support requests
- To notify you of important software updates if you have an active Support Plan
- To understand website traffic and measure the performance of our marketing
- We do not sell, rent, or share your personal information with any third party for marketing purposes
4. Third-Party Services
Paddle.com is our payment processor and authorized reseller. When you purchase, you are also subject to Paddle's Privacy Policy and Terms of Service. Paddle handles all payment card data — we never see your credit card information.
Google Analytics is used on this website to measure traffic and usage patterns.
Meta (Facebook) Pixel is used on this website to measure the performance of our advertising.
Google Fonts is used on this website for typography. Google may log your IP address when fonts are loaded.
These services are operated by their respective providers under their own privacy policies. We do not control how they process data and recommend reviewing their policies directly: Google's Privacy Policy and Meta's Privacy Policy.
5. Data Retention
We retain purchase records (name, email, product, date) for a minimum of 7 years as required for tax and accounting purposes. Support correspondence is retained for up to 3 years. You may request deletion of your personal data at any time by emailing us — note that we are required to retain purchase records for legal compliance.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, email us at info@onsetshopcontrol.com. For payment data, contact Paddle directly as they are the data controller for payment information.
7. Security
We take reasonable measures to protect the limited personal information we hold. All payment processing is handled by Paddle using industry-standard encryption. Email communications are stored securely.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date.
9. Contact
Privacy questions? Contact us at info@onsetshopcontrol.com