This Privacy Policy explains how OnSet Shop Control collects, uses, and protects information when you visit our website or purchase our software.
1. Information We Collect
Website visitors: Our website does not use cookies, tracking pixels, or analytics. We do not collect any personal information from visitors to onsetshopcontrol.com.
Customers (via Paddle): When you purchase software, Paddle.com processes your payment. Paddle collects your name, email address, and payment information to complete your transaction. OnSet Shop Control receives your name and email address from Paddle for order fulfillment and support purposes only.
Support emails: When you contact us by email, we retain your name, email address, and the content of your message to provide support and improve our product.
2. Your Shop Data Stays With You
OnSet Shop Control is a local application that runs entirely on your own computer or local network. The software does not transmit any data to OnSet Shop Control or any third party. Your setup sheet records, part photos, tool library data, and all shop documentation remain exclusively on your hardware. We have no access to your data.
3. How We Use Information
- To deliver your software purchase and license
- To send you your download link and receipt
- To respond to support requests
- To notify you of important software updates if you have an active Support Plan
- We do not sell, rent, or share your personal information with any third party for marketing purposes
4. Third-Party Services
Paddle.com is our payment processor and authorized reseller. When you purchase, you are also subject to Paddle's Privacy Policy and Terms of Service. Paddle handles all payment card data — we never see your credit card information.
Google Fonts is used on this website for typography. Google may log your IP address when fonts are loaded. No other third-party services are used on this website.
5. Data Retention
We retain purchase records (name, email, product, date) for a minimum of 7 years as required for tax and accounting purposes. Support correspondence is retained for up to 3 years. You may request deletion of your personal data at any time by emailing us — note that we are required to retain purchase records for legal compliance.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, email us at info@onsetshopcontrol.com. For payment data, contact Paddle directly as they are the data controller for payment information.
7. Security
We take reasonable measures to protect the limited personal information we hold. All payment processing is handled by Paddle using industry-standard encryption. Email communications are stored securely.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date.
9. Contact
Privacy questions? Contact us at info@onsetshopcontrol.com